Refund policy

Return, Exchange & Refund Policy — WoodnCraft

We want you to love your handcrafted décor. Because every WoodnCraft piece is a handmade wooden or brass item, please read our return and exchange policy carefully before ordering.

Damaged or Incorrect Items
If your order arrives damaged in transit, or you receive the wrong item, we will make it right. Please contact us within 48 hours of delivery via WhatsApp at 0345 3338384 with:
  • Your order number
  • Clear photos and a short video of the item and the packaging as received

Claims reported within this window, with the required photos/video, are eligible for a replacement of the same item (subject to availability) or a store credit. We may request that the item be returned to us in its original packaging before a replacement is issued.

The Handmade Nature of Our Products
As every piece is handcrafted, natural variations in grain, colour, finish, weight and minor dimensions are expected and are not considered faults. These characteristics make each piece unique and are not grounds for return or refund.

Items We Cannot Accept for Return
To protect the quality and fairness of our handcrafted collection, we are unable to accept returns or offer refunds in the following cases:
  • Custom, personalised or made-to-order pieces
  • Items reported after the [48-hour] window
  • Items damaged through use, mishandling or improper care after
    delivery
  • Items returned without prior approval, or without original
    packaging
  • Change-of-mind returns where the item is as described and
    undamaged
  • Minor natural variations inherent to handmade products

Change of Mind
As our pieces are handcrafted and often made in limited numbers, we generally do not accept change-of-mind returns. If you are unsure about a piece, we warmly invite you to visit our Ocean Mall showroom, or message us on WhatsApp before ordering — we're happy to share extra photos, dimensions and details.

Refunds
Where a refund or store credit is approved, it will be processed after we receive and inspect the returned item. For prepaid orders, approved refunds are issued to the original payment method. For Cash on Delivery orders, approved refunds are issued as store credit or via bank/wallet transfer. Please allow 7–10 working days for processing. Original and return delivery charges, where applicable, are non-refundable.

How to Start a Return or Report an Issue
WhatsApp us at 0345 3338384 with your order number and photos/video.

Please do not send items back without contacting us first, as unapproved returns cannot be processed.